Effective Date: April 16, 2025
Website: www.caoutchouclogi.com
At Caoutchouc Logi, we are committed to maintaining the trust and confidence of visitors to our website, clients using our products, and users of our Microsoft Dynamics 365 Business Central extensions. This Privacy Policy explains how we collect, use, protect, and disclose your personal information across our services. It applies to our website, any published or unpublished applications, Microsoft 365 cloud solutions, Dynamics 365 extensions, and other services we provide.
This policy applies to:
Our website (www.caoutchouclogi.com)
All Microsoft Dynamics 365 extensions developed by Caoutchouc Logi, including Business Central, Sales, Customer Service, Field Service, and Finance & Operations
All Microsoft 365 cloud services and setup performed by our team (including Exchange, Teams, SharePoint, OneDrive, and Entra ID)
Any customers referred to us via Microsoft Partner Center, Commercial Marketplace, or Cloud Solution Provider (CSP) programs
All clients using our API integrations or cloud-hosted tools
We may collect the following:
Your name and email if submitted through forms
IP address, browser type, device information
Pages visited, session duration, and referral data
Cookies and analytics tracking
Our Dynamics 365 and Microsoft 365 solutions may collect or access:
Organization names, domain info, and environment metadata
Configuration data, client preferences, integration credentials (e.g., API keys, tenant IDs)
Data processed by our extensions such as invoices, customer IDs, tax IDs, financial records
Telemetry data for product improvement (anonymized)
When acting as a Microsoft Indirect Reseller (CSP), we may process:
Microsoft tenant and subscription details
License assignments and usage reports
Admin contact information and purchase history
We use the data collected to:
Deliver and support our services and software
Onboard users into Microsoft 365 or Dynamics environments
Process licensing transactions and customer referrals
Ensure compliance with government and Microsoft policies
Analyze usage to improve product performance and support
Communicate with customers about updates, support, and account management
We do not use your data for profiling or unsolicited marketing without consent.
We use cookies on our website for the following purposes:
Session management
Usage analytics (e.g., Google Analytics)
User preference storage
You can manage or disable cookies through your browser settings or via our cookie consent banner.
We do not sell or rent your personal data. However, we may share it in the following contexts:
With Microsoft, to fulfill licensing, onboarding, or telemetry reporting under CSP and Partner Center agreements
With government tax systems (e.g., JoFOTARA) as part of legal integration
With subcontractors, cloud providers, or implementation partners under confidentiality agreements
When legally required by government or regulatory authorities
We store and process data using:
Microsoft Azure and Business Central secure cloud infrastructure
HTTPS encryption and secure access controls
Local storage of API keys and configuration values within your tenant only
Best practices including least-privilege access, encryption-at-rest, and audit logging
We retain data only for the duration needed to provide services and meet compliance requirements:
Web form data: up to 24 months
Service configuration: as long as the service is active
CSP licensing data: for the duration of your subscription
Invoice and government submission metadata: stored only in your Microsoft environment
We process personal data under these legal grounds:
Consent (e.g., form submissions or cookie tracking)
Contract performance (e.g., delivering software and support)
Legal obligations (e.g., tax compliance or Microsoft partnership terms)
Legitimate business interests (e.g., system diagnostics, service improvement)
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion where lawful
Withdraw consent for marketing and non-essential uses
File a complaint with a regulatory authority
Please email us at privacy@caoutchouclogi.com to exercise your rights.
When customers are referred to us via Microsoft’s Partner Center, Commercial Marketplace, or co-sell engagements, we may receive contact and organizational details directly from Microsoft. We use this information to:
Initiate communication with you
Understand your Microsoft solution needs
Configure cloud and ERP services for your business
We comply with Microsoft privacy terms and do not misuse referral information. Licensing and subscription information processed under CSP is never shared with unauthorized third parties.
If we transfer your data outside your jurisdiction (e.g., to Microsoft systems or secure partners), we ensure that such transfers meet all applicable laws including GDPR, Standard Contractual Clauses (SCCs), and data localization laws where required.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from children.
Our site or platforms may contain links to third-party tools or documentation. We are not responsible for their content or privacy practices.
We reserve the right to update this policy at any time. When significant changes are made, we will post a notice on our website.
Last updated: April 16, 2025
Caoutchouc Logi
Email: support@caoutchouclogi.com
Website: www.caoutchouclogi.com
Empowering businesses in the Middle East with modern ERP systems, cloud hosting, training, and custom Microsoft Dynamics 365 solutions. Built for growth, tailored for your success.
sales@caoutchouclogi.com
support@caoutchouclogi.com
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